play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 3326766468
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, enter your registered mobile number when opening the app and verify the OTP sent to you. This process eliminates the need for a password or email login. Once verified, you can easily access the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. Click on "send OTP" and wait for the time allotted to receive the verification code. If you don't receive the OTP, you can seek help through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the active phone number associated with your account. If the number has changed, submit your updated KYC (Know Your Customer) documents through the customer support email to facilitate a smooth account transfer. This will help resolve any issues and ensure uninterrupted access.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in successfully and start playing. This should restore your access to the app and its updated features.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is higher than some other apps offer. Withdrawals are limited to the money earned from gaming activities, not including bonus amounts. You cannot withdraw bonuses collected separately through the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all required KYC details in the app, including saving your Aadhaar card, UPI, and bank details. This will enable a seamless experience within the application. Your cooperation in completing the KYC process is greatly appreciated.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process in 30 minutes to 3 hours. However, payment delays can occasionally occur, causing users to wait up to 24 hours for resolution. This delay can be frustrating but is usually temporary.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw any winnings earned by playing games with the bonus. The bonus winnings are the only funds that can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is pending, the funds should be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their care centre for further support.
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